Shipping policy

Shipping Policy

Thank you for shopping with us. We take great care in preparing and shipping every order.

Processing Time

Every order is meticulously prepared and processed within 1–7 business days (excluding weekends and holidays). During peak periods, promotions, or product launches, processing times may be slightly extended.

Shipping Time

After processing, orders typically arrive within 7–14 business days. Delivery times are estimates and may vary based on location, carrier delays, weather, or other factors outside our control.

Shipping Rates

Shipping rates are calculated at checkout based on your location and order details.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.

Delays

We are not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other unforeseen circumstances once the order has been shipped.

Incorrect Address

Please ensure your shipping address is accurate at checkout. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to us as undeliverable, additional shipping fees may apply to reship your order.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery so we can assist you. We may request photos of any damage and/or packaging to help file a carrier claim.

International Shipping

If international shipping is available at checkout, rates and delivery times vary by destination. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Contact Us

If you have any questions about shipping, please contact us at divadermecosmetics@gmail.com.