Refund policy

30-Day Return Policy

We have a 30-day return policy. Return requests must be submitted within 30 calendar days of the original purchase date.

To be eligible for a return, the product must be completely unopened, unused, and in its original sealed packaging and resalable condition. Opened or unsealed products are not eligible for return. A receipt or other proof of purchase is required.

Starting a Return

To request a return, contact us at divadermecosmetics@gmail.com. Approved returns must be sent to:

Divaderme Beauty
PO Box 186
Jensen Beach, Florida 34958

Please do not send products back without first requesting a return. Items returned without prior authorization will not be accepted.

If your return is approved, we will email instructions explaining how and where to send your package and, when applicable, provide a return shipping label.

You can contact us with any return questions at divadermecosmetics@gmail.com.

Damages and Issues

Please inspect your order when it arrives. Contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right. The unopened-product restriction does not prevent claims concerning products received defective, damaged, or incorrect.

Exceptions and Non-Returnable Items

Opened, unsealed, or used beauty and personal-care products cannot be returned. We also do not accept returns for custom or personalized products, hazardous materials, flammable liquids, or gases.

Sale items and gift cards are non-returnable. Please contact us if you have questions about a specific item before returning it.

Exchanges

The fastest way to receive a different product is to return the original eligible item. After the return is accepted, you may place a separate order for the replacement product.

European Union 14-Day Cooling-Off Period

If merchandise is shipped to a consumer in the European Union, applicable law may provide a statutory right to cancel an eligible online purchase within 14 days after delivery without providing a reason.

Sealed products that are unsuitable for return for health-protection or hygiene reasons may not be eligible for cancellation after being opened or unsealed. Nothing in this policy limits any mandatory rights concerning defective, damaged, or incorrectly supplied goods.

Please contact us before returning an item so we can provide the appropriate instructions.

Refunds

We will notify you after we receive and inspect your return and tell you whether the refund was approved.

Approved refunds will be issued automatically to the original payment method within 10 business days. Your bank or credit-card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at divadermecosmetics@gmail.com.